Return Eligibility
Returns may be accepted only if:
- The product is damaged, defective, or incorrect
- The item is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
For hygiene and safety reasons, opened, used, tested, or damaged-after-delivery products cannot be returned or exchanged.
Non-Returnable Items
We do not accept returns for:
- Opened cosmetics, skincare, haircare, or fragrances
- Sale or promotional items
- Gift sets once opened
- Products damaged due to misuse or improper storage
Damaged or Incorrect Orders
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with your order number, clear photos, and unboxing proof where possible.
Refund Process
Once your return is approved and inspected, your refund will be processed through the original payment method or store credit, depending on the case.
Shipping charges are non-refundable unless the mistake is from our side.
